Privacy Policy

This policy explains how [Your registered business or proprietor name] (“we”) collects and uses personal data on Lillli, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

What we collect

• Account details: name, email address, mobile number and password (stored encrypted).
• Booking details: the services you book, dates, times, and your address for home visits.
• Location: the area you choose or, if you allow it, your device location, to show nearby artists. Artists share their studio or base location.
• Artist verification: a copy of a government ID that artists upload. We ask for a masked Aadhaar if Aadhaar is used.
• Portfolio photos and reviews that artists and customers choose to publish.
• Payments: handled by Razorpay. We receive payment and refund ids and amounts, never your card, UPI PIN or bank login details.

How we use it

• To create your account, show nearby artists and take bookings.
• To share what is needed for a booking: the artist sees your name, phone number and (for home visits) address; you see the artist’s name, phone number and studio address.
• To send booking confirmations and reminders by WhatsApp, SMS or email.
• To verify artists, prevent fraud and keep the Platform safe.
• To process payments, refunds and artist payouts.
• To meet legal, tax and accounting duties.

Who we share it with

• The artist or customer in your booking, as described above.
• Service providers who help us run the Platform: Supabase (database and storage), Razorpay (payments), Meta WhatsApp Business (messages) and our hosting provider. They may only use the data to provide their service to us.
• Authorities, when required by law.

We do not sell your personal data.

How long we keep it

• Account and booking data: while your account is active, and up to 8 years after for tax and legal records.
• Artist ID documents: until verification is complete, and while the artist is active, then deleted.

Your rights

You can ask to see, correct or delete your data, or withdraw consent, by writing to support@lillli.in. We will respond within 30 days. Some data may be kept if the law requires it. You can also contact our grievance officer (see the Contact page), and you may complain to the Data Protection Board of India.

Security

Data is sent over encrypted connections. ID documents are stored privately and are only visible to our verification team. No system is perfectly secure; tell us at once if you notice misuse of your account.

Cookies

We use cookies to keep you signed in and to remember the area you chose. We do not use advertising cookies.